Return & Exchange

• Flokati rugs will gladly accept any return | exchange within 14 days. (After you receive your order)
• Please call customer service BEFORE you return your order for proper credit.
• There is a 20% re-stocking fee for all CUSTOM ORDERS that are returned.
• Shipping costs are the buyer’s responsibility unless otherwise specified.
• All shipping costs are deducted from returns.
• All returns must be in their ORIGINAL CONDITION-as new.
• Returns with animal hair or debris embedded will not be accepted.
• Customer Service: 1-800-844-5345

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